SYED RAFIUDEEN B

Manager trainee

Chennai, India

Profile summary

Motivated and adaptable MBA graduate specializing in Human Resources and Logistics, with hands-on experience as a Manager Trainee in the apparel industry. Skilled in project management, employee relations, conflict resolution, and customer service improvement. Seeking to contribute to organizational growth in HR, Operations, or Management roles while developing professional expertise.

Career highlights

Improved Customer Service Rating: Contributed to customer service rating improvement from 75% to 95% in one month.

Key skills

Skills
Project Management & CoordinationHuman Resources & Employee RelationsConflict Resolution & Problem SolvingSales & Customer Relationship ManagementLeadership & Team CollaborationDocumentation & Record ManagementMicrosoft Office Suite (Word, Excel, PowerPoint)MS Windows ApplicationsData Entry & DocumentationDCA Certified

Professional experience

Manager TraineeMay 2024 - Jan 2025
Mars Apparels | Chennai

Supported multiple managers in executing projects, ensuring timely and cost-effective completion. Delivered excellent customer service, managed client relationships, and resolved issues effectively. Organized and maintained key business documentation and assisted in investor/partner relations. Contributed to customer service rating improvement from 75% to 95% in one month. Participated in sales strategy discussions and promotional activities. Developed leadership, decision-making, and problem-solving skills through team collaboration.

  • Supported multiple managers in executing projects, ensuring timely and cost-effective completion.
  • Delivered excellent customer service, managed client relationships, and resolved issues effectively.
  • Organized and maintained key business documentation and assisted in investor/partner relations.
  • Contributed to customer service rating improvement from 75% to 95% in one month.
  • Participated in sales strategy discussions and promotional activities.
  • Developed leadership, decision-making, and problem-solving skills through team collaboration.

Education

Master's, Human Resource Management & LogisticsJan 2022 - Jan 2024
St. Peter's Institute of Higher Education and Research, Avadi
Bachelor's Degree, CommerceJan 2019 - Jan 2022
Hajee Karutha Rowther Howdia College